Technical Support Lead

Overview
We are a fast-growing start-up with an award-winning SaaS solution for fleet and
driver risk management.
(Company Name - Subscribers only) SafeDrive is a disruptive technology in an exciting phase of growth as
we continue to expand our business operations and reach new markets across the
world.
We provide a service based on camera technology, vision systems, AI, Machine
Learning and Telematics, which helps fleet operators to drive new safety standards
across their fleet and drivers, reduce accidents, improve operational efficiencies, and
manage compliance, whilst giving them complete visibility and peace of mind for
today’s challenges in fleet operations.
At (Company Name - Subscribers only) you will find an exciting opportunity to work for a young dynamic
tech company with team members across the world. Our culture fosters open and
collaborative environments where our team and individual accomplishments are
celebrated and encouraged. We work together as a friendly and supportive team who
are willing to assist each other and share best practices to achieve team success.

Job Description
As our Technical Support Lead, you’ll be the driving force behind our customer’s
success. You’ll not only resolve complex technical issues related to our fleet
management solutions, but you’ll also lead and mentor a team of dedicated support
specialists.

Location
Hybrid – must be able to commute to our office in Sidcup, London.

Core Responsibilities:

• Technical Expertise: Be the go-to expert for all things (Company Name - Subscribers only), from software and hardware troubleshooting to connectivity and integration support. Empower your team to deliver swift and effective support to our customers.
• Team Leadership: Build, coach, and inspire a high-performing technical support team. Foster a culture of collaboration, continuous learning, and exceptional customer service.
• Performance Management: Set and monitor key performance indicators (KPIs) for the team to ensure adherence to service level agreements (SLAs) and drive continuous improvement.
• Process Optimization: Streamline workflows, implement best practices, and ensure seamless support experiences for our customers.
• Customer Advocacy: Build strong relationships with customers, understand their unique needs, and ensure their satisfaction with our products and services.
• Data-Driven Decisions: Monitor support metrics, analyze trends, and leverage data to continuously improve team performance and customer satisfaction.

Requirements:

• Proven Technical Skills: A strong technical background, preferably with experience in fleet telematics, video solutions, or similar technologies.
• Methodical: Strong understanding of computer systems, networking, and troubleshooting methodologies.
• Leadership Abilities: A track record of leading and mentoring technical teams, fostering a positive and collaborative environment.
• Customer-Centric Approach: A genuine passion for helping customers and resolving their issues efficiently and effectively.
• Excellent Communication: Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
• Problem-Solving Mindset: Ability to stay calm and focused under pressure, diagnosing and resolving technical issues with a methodical approach.

Compensation & Benefits Package:

• Competitive Salary & Benefits: We offer a comprehensive benefits package, including health insurance, pension, and bonus opportunities.
• Professional Development: We invest in your growth, providing opportunities for continuous learning and career advancement.
• Collaborative Environment: Join a supportive and inclusive team that values innovation and teamwork.

Join Us:

If you are passionate about technology, enjoy solving technical problems, and providing exceptional customer service, we’d love to hear from you. Apply today and become a key contributor to our mission of delivering exceptional technical support and ensuring the safety and efficiency of fleets worldwide.

Please click “apply now” to submit your CV for immediate review!

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(Company Name - Subscribers only) is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While (Company Name - Subscribers only) supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets.