Switchboard Operator\Telephonist

Switchboard Operator\Telephonist: (Company Name - Subscribers only)

Band 2 – Switchboard Operator – Stepping Hill Hospital

Nightshift Hours / Flexible Hours

37.50 hours per week

Working hours is: 14:00 to 22:00

We are looking for enthusiastic and reliable individual to join our busy hospital Switchboard team. As the first point of contact for staff, patients, relatives, and external callers, you’ll play a vital role in ensuring effective communication and supporting patient safety across the Trust.

This is a fast-paced and rewarding role where no two shifts are the same. The successful candidate will work the core hours of 14:00-22:00, however flexibility is essential, and you may be required to work morning or night shifts in line with service needs.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunatelynot eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Main duties of the job

What you’ll do

• Handle high-volume internal and external calls
• Respond immediately to emergency calls (e.g. cardiac arrest, fire, security)
• Activate emergency response teams following Trust protocols
• Operate and maintain the bleep system
• Support on-call staff and maintain updated rotas
• Provide out-of-hours support to departments including the Patient Centre
• Work as part of a supportive team, with some lone-working shifts

What we’re looking for

• Excellent communication and customer service skills
• Ability to stay calm and professional during emergencies
• Confident with IT systems (email, MS Office)
• Experience in a call-handling or customer-facing environment
• Flexible approach to working hours, including nights and weekends
• A positive attitude and commitment to (Company Name - Subscribers only) values

What we offer

• Full training for all emergency procedures and systems
• Opportunities to develop within Facilities and wider Trust roles
• Supportive team environment
• (Company Name - Subscribers only) benefits including pension, annual leave, and staff wellbeing support

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o (Company Name - Subscribers only) pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o (Company Name - Subscribers only) Staff discounts

o Cycle to work scheme

oSalary finance – for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice

Details

Date posted

13 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

362-ANCSO2-02-26

Job locations

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

Job description

Job responsibilities

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description

Job responsibilities

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Education and Qualifactions

Essential

• Good standard of general education

Experience

Essential

• Experience of working in a busy switchboard, call centre, customer service role.
• Experience of handling a high volume of calls.

Desirable

• Experience of working in a hospital environment.

SKills and Abilities

Essential

• Good communication written and verbal
• Handling sensitive situations.

Desirable

• Able to communicate effectively with front line staff.

Knowledge

Essential

• Ability to use Microsoft office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required

Person Specification

Education and Qualifactions

Essential

• Good standard of general education

Experience

Essential

• Experience of working in a busy switchboard, call centre, customer service role.
• Experience of handling a high volume of calls.

Desirable

• Experience of working in a hospital environment.

SKills and Abilities

Essential

• Good communication written and verbal
• Handling sensitive situations.

Desirable

• Able to communicate effectively with front line staff.

Knowledge

Essential

• Ability to use Microsoft office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required