Spa Receptionist – with Beauty Therapy Experience

Spa Receptionist – with Beauty Therapy Experience: (Company Name - Subscribers only)

Key Responsibilities:

Successful candedit must have Beauty Therapy experience

Greet guests warmly and ensure a professional and friendly welcome
Manage spa and leisure appointments, bookings, and cancellations using the spa reservation system
Answer phone calls, emails, and walk-in inquiries promptly and courteously
Explain spa services, treatments, packages, and promotions to guests
Handle billing, payments, and cash/card transactions accurately
Maintain guest records and confidentiality at all times
Coordinate with therapists to ensure smooth scheduling and service flow
Maintain cleanliness and organization of the reception area, relaxation room, leisure facilities and changing facilities
Promote spa services, memberships, and retail products
Resolve guest concerns or complaints professionally and escalate when necessary
Follow spa policies, procedures, and health & safety standards
Requirements & Qualifications:
Previous experience as a beauty therapist in a spa, salon, hotel, or customer service role is preferred
Excellent verbal and written communication skills
Previous sales and upselling skills
Basic computer skills and experience with booking or POS systems
Professional appearance and positive attitude
Ability to work flexible shifts, including evenings, weekends and holidays
For non-EEA Nationals, eligibility and requirements for an employment permit apply.