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Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping ... Role: Service Desk Technician, Category: IT & Telecoms
Service Desk Technician: (Company Name - Subscribers only)
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our (Company Name - Subscribers only) through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.
The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning (Company Name - Subscribers only) Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National (Company Name - Subscribers only) Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ (Company Name - Subscribers only)-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs – GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Details
Date posted
31 March 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
214-NHIS-7795207
Job locations
King’s Mill Hospital
Mansfield Road
Sutton-In-Ashfield
NG17 4JL
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification. Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Further Training
Essential
- Microsoft Office Applications
Desirable
- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange
Experience
Essential
- Experience supporting a large user base
- Excellent communication and time management skills
Desirable
- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages
Qualifications-Academic/ Craft/ Professional
Essential
- A computer or business orientated qualification or equivalent experience
Desirable
- ECDL or equivalent
- ITIL Qualification
Knowledge Requirements
Essential
- Significent service desk or application support experience
- Basic understanding of the IT function
- Understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills
Desirable
- Understanding of the business goals of the organisation
- Extensive knowledge of (Company Name - Subscribers only) information flows and business requirements
Contractual Requirements
Essential
- Participate in the on-call rota
Person Specification
Further Training
Essential
- Microsoft Office Applications
Desirable
- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange
Experience
Essential
- Experience supporting a large user base
- Excellent communication and time management skills
Desirable
- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages
Qualifications-Academic/ Craft/ Professional
Essential
- A computer or business orientated qualification or equivalent experience
Desirable
- ECDL or equivalent
- ITIL Qualification
Knowledge Requirements
Essential
- Significent service desk or application support experience
- Basic understanding of the IT function
- Understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills
Desirable
- Understanding of the business goals of the organisation
- Extensive knowledge of (Company Name - Subscribers only) information flows and business requirements
Contractual Requirements
Essential
- Participate in the on-call rota