Apply on Website
Company Name - Subscribers only
The role of the department is to provide high quality care to the patients and service users for inpatients and outpatients on the Acute Medical Unit ... Role: Receptionist/Clerical Officer, Category: Admin, Secretarial & PA
Receptionist/Clerical Officer: (Company Name - Subscribers only)
The role of the department is to provide high quality care to the patients and service users for inpatients and outpatients on the Acute Medical Unit and Medical Same Day Emergency Care. The units take direct admissions from G.P, Emergency Department and Clinic Referrals.
You will be required to work closely with all members of our Multi-Disciplinary Team to maintain service provision. The successful candidate must have excellent communication skills, appropriately prioritise their workload and be highly motivated.
The admin service for AMU/Medical SDEC covers 07:00-19:30 7 days a week. The post holder will be required to work a minimum of 2×12 hour shifts a week including weekends and bank holidays.
Main duties of the job
We are looking to recruit an enthusiastic individual to join our AMU Admin team to carry out a full range of duties in order to provide an effective and efficient service for the Acute Medical Unit and Medical Same Day Emergency Care.
Main duties of the role
The post holder will be required to work in 3 different roles covering AMU and Medical SDEC which will involve
To provide an efficient and effective reception for patients attending the departments, directing and helping visitors and patients with enquires.
To act as first line of contact for all telephone enquiries to the ward/unit, re-directing calls when necessary
To ensure patients are appropriately received, admitted, transferred, discharged and where necessary make outpatient appointments, using the Hospital Careflow (electronic patient record system) system
General administration duties such as filing, scanning, photocopying and tracking medical notes
To work closely with the multi-disciplinary ward team to maintain recognised standards promoting efficient ward management
About us
We reserve the right to close positions early
Barnsley Hospital (Company Name - Subscribers only) Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work
We scored best in the country in the most recent (Company Name - Subscribers only) Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024’s survey, the Trust also scored above average in every theme of the (Company Name - Subscribers only) People Promise the promise (Company Name - Subscribers only) colleagues make to each other to improve the experience of working in the (Company Name - Subscribers only) for everyone
We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation
Barnsley Hospital (Company Name - Subscribers only) FT is committed to promoting equality of opportunity and fair treatment to all applicants
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 and 3 entry roles are no longer eligible for sponsorship
The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction
Details
Date posted
05 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9163-2371E-12-25
Job locations
Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
Job description
Job responsibilities
Job Description for 2371
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Job description
Job responsibilities
Job Description for 2371
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Person Specification
Qualifications
Essential
- Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.
Skills and Abilities
Essential
- Excellent verbal/telephone communication skills.
- Good written communication skills.
- Ability to work on own initiative.
- Ability to prioritise work load.
- Ability to manage your time effectively and efficiently.
- Ability to display sensitivity and tact at all times.
- Ability to collate information.
- Ability to efficiently respond to patient needs using critical thinking skills.
- Problem solving skills.
Knowledge and Awareness
Essential
- Knowledge of windows-based computer packages.
- Understanding of the need for confidentiality.
- Awareness of Health and Safety requirement.
- Knowledge of the Healthcare/organisation environment.
Desirable
- Knowledge of Careflow system
Experience
Essential
- Previous customer service experience
- Previous clerical/administrative experience.
- Experience of direct telephone contact with patients/clients and staff.
- Experience of working with staff at all levels.
Desirable
- Previous (Company Name - Subscribers only) experience.
- Previous ward clerk experience
Values based questions
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words, If a patient approached you and they were angry or upset about something that had happened on the ward, how would you calm them down and what would you do to help them?
- In around 100 words, describe an example of where you have helped to improve the service of a department?
Person Specification
Qualifications
Essential
- Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.
Skills and Abilities
Essential
- Excellent verbal/telephone communication skills.
- Good written communication skills.
- Ability to work on own initiative.
- Ability to prioritise work load.
- Ability to manage your time effectively and efficiently.
- Ability to display sensitivity and tact at all times.
- Ability to collate information.
- Ability to efficiently respond to patient needs using critical thinking skills.
- Problem solving skills.
Knowledge and Awareness
Essential
- Knowledge of windows-based computer packages.
- Understanding of the need for confidentiality.
- Awareness of Health and Safety requirement.
- Knowledge of the Healthcare/organisation environment.
Desirable
- Knowledge of Careflow system
Experience
Essential
- Previous customer service experience
- Previous clerical/administrative experience.
- Experience of direct telephone contact with patients/clients and staff.
- Experience of working with staff at all levels.
Desirable
- Previous (Company Name - Subscribers only) experience.
- Previous ward clerk experience
Values based questions
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words, If a patient approached you and they were angry or upset about something that had happened on the ward, how would you calm them down and what would you do to help them?
- In around 100 words, describe an example of where you have helped to improve the service of a department?