Operations Manager

Operations Manager: (Company Name - Subscribers only)

Job Title: Operation Manager (Fast Food Operations)

About Us:

We are a growing and ambitious fast-food brand specializing in authentic Chinese street food. With first London store in Angel, we are on track to open our second location in Canary Wharf by February 2025. With a vision for continued growth across multiple locations, we are seeking a hands-on and results-driven Operation Manager to join our team, drive operational excellence, and play a key role in our journey.

Position Overview:

The Operation Manager will oversee and lead all aspects of store operations at our Angel location while preparing for the opening of our Canary Wharf store. This role requires commitment, energy, and leadership, with opportunities to take on multi-store management as the business grows.

As the ideal candidate, you will demonstrate a passion for food, strong operational skills, and an ability to inspire a team. You must also be willing to actively participate in daily kitchen operations, especially during the early stages, working 40+ hours per week, including 26 Saturday evening shifts per year.

Key Responsibilities:

Daily Operations

• Manage and participate in daily store operations to ensure smooth execution and high efficiency.
• Oversee stock control, inventory management, and cost-efficiency processes.
• Ensure outstanding customer satisfaction by maintaining fast and friendly service.

Brand Growth & Sales

• Collaborate with marketing teams to develop and execute strategies that enhance brand visibility and drive sales growth.
• Analyze sales data and market trends to identify areas for improvement and new opportunities.

Service & Quality Standards

• Uphold the brand’s authentic Chinese street food flavors, ensuring consistency in quality, taste, and presentation.
• Establish and maintain a high standard of food safety, hygiene, and health regulations.

Team Leadership & Development

• Recruit, lead, and motivate a high-performing store team.
• Conduct regular training sessions to develop staff skills, boost morale, and enhance customer service.
• Promote a team culture that values accountability, collaboration, and excellence.

Future Scope: Multi-Store Management

• Transition into overseeing multiple store operations as the brand expands.
• Drive consistency, operational excellence, and customer satisfaction across all locations.

Qualifications:

• Proven experience in a managerial role within a fast-paced food service environment.
• Kitchen experience is preferred and highly valued.
• Strong leadership and organizational skills with the ability to multitask.
• Knowledge of food safety and hygiene regulations.
• Analytical mindset with the ability to interpret data for decision-making.
• Exceptional communication skills to inspire and manage a diverse team.
• Passionate about delivering authentic food experiences and excellent customer service.
• Proficiency in Chinese language is a plus.

What We Offer:

• A dynamic, supportive work environment with opportunities for career growth as the brand expands.
• Attractive and generous bonus scheme based on performance.
• Visa sponsorship for eligible candidates after one full year of satisfactory performance.
• Competitive salary: £25,000–£42,000 per year (depending on experience).
• Additional pay opportunities:
• Bonus scheme
• Performance-based bonuses
• Yearly bonuses
• Employee benefits:
• Company pension option
• Free or discounted meals during shifts
• Flexitime opportunities
• Holiday entitlement and long-term career prospects.

Schedule:

• Full-time, permanent position
• Flexible availability required, including evenings and weekends.

Application Questions:

• Are you open to actively participating in the daily operations of a fast-paced kitchen store?
• Do you have experience working in a leadership role in the food service industry?
• Are you comfortable working 40+ hours per week, including evening shifts?

If you are a hands-on, proactive leader passionate about fast-paced operations, customer satisfaction, and driving growth, we want to hear from you! Join us in bringing authentic Chinese street food to the heart of London and beyond.

Job Types: Full-time, Part-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: £25,000.00-£42,000.00 per year

Expected hours: 20 per week

Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Company pension
• Discounted or free food
• Store discount
• UK visa sponsorship

Schedule:

• Day shift
• Flexitime
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• Bachelor’s (preferred)

Experience:

• working in the kitchen: 1 year (preferred)

Work Location: In person

Reference ID: DEC2024OM