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Are you passionate about the digital space? Do you want to help transform health and care services through innovative digital support? We are loo... Role: Network and Telecommunications Support Engineer, Category: Engineering
Network and Telecommunications Support Engineer: (Company Name - Subscribers only)
Are you passionate about the digital space? Do you want to help transform health and care services through innovative digital support?
We are looking for an enthusiastic and dedicated individual to join our team as a Network and Telecommunications Support Engineer within the Technical Operations Strategic Business Unit (SBU) at NHIS. This is a fantastic opportunity to be part of a team that is working to future-proof the (Company Name - Subscribers only) by delivering vital digital services and supporting the transformation of healthcare through technology.
As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You will play a key role in maintaining and enhancing the IT infrastructure at all levels, from providing essential technical support to users, to managing upgrades and installations within our Datacentres.
You’ll be supporting the Network and Telecoms infrastructure across Kings Mill Hospital, GP practices, and Community Health services around Nottinghamshire and Derbyshire. We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care.
If you are ready to bring your passion for digital transformation and healthcare to the next level, apply today to join our team!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning (Company Name - Subscribers only) Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National (Company Name - Subscribers only) Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ (Company Name - Subscribers only)-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs – GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Details
Date posted
13 August 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
214-DHIS-8220190
Job locations
Ilkeston Community Hospital
Heanor Road
Ilkeston
DE7 8LN
United Kingdom
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification. Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
- The ability to work on own initiative
- Working knowledge of network topologies
- Detailed knowledge and awareness of uses of Health Informatics across the (Company Name - Subscribers only)
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
Desirable
- A clear understanding of the local service requirements and plans associated with the National programme for IT
Qualifications
Essential
- Degree, or HNC/D, or BTEC or certification or equivalent experience in relevant field
- Microsoft Office Applications
- Cisco switching & routing
- Cisco Firewalls
- Cisco enterprise wireless
- IP subnetting and / or
- Mitel MCD / vMCD / MiVoice Business
- SIP & call routing
- High & Low Level design documentation
Desirable
- Nexus & Datacentre networking
- Unified Communications – Mitel UCA & Skype for Business
- Mitel Contact Centre Manager / MiContact Centre
- Call recording software
Experience
Essential
- At least 2 years previous technical experience within IT
- Prior experience of delivering and technical documentation
- Experience of working as part of a customer focussed team
- Excellent communication skills – written, verbal and interpersonal.
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the (Company Name - Subscribers only)
Contractual Requirements
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
- Ability to travel in order to attend meetings/deliver training at point of need.
- Clean driving licence and use of own car
Person Specification
Knowledge Requirements
Essential
- The ability to work on own initiative
- Working knowledge of network topologies
- Detailed knowledge and awareness of uses of Health Informatics across the (Company Name - Subscribers only)
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
Desirable
- A clear understanding of the local service requirements and plans associated with the National programme for IT
Qualifications
Essential
- Degree, or HNC/D, or BTEC or certification or equivalent experience in relevant field
- Microsoft Office Applications
- Cisco switching & routing
- Cisco Firewalls
- Cisco enterprise wireless
- IP subnetting and / or
- Mitel MCD / vMCD / MiVoice Business
- SIP & call routing
- High & Low Level design documentation
Desirable
- Nexus & Datacentre networking
- Unified Communications – Mitel UCA & Skype for Business
- Mitel Contact Centre Manager / MiContact Centre
- Call recording software
Experience
Essential
- At least 2 years previous technical experience within IT
- Prior experience of delivering and technical documentation
- Experience of working as part of a customer focussed team
- Excellent communication skills – written, verbal and interpersonal.
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the (Company Name - Subscribers only)
Contractual Requirements
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
- Ability to travel in order to attend meetings/deliver training at point of need.
- Clean driving licence and use of own car