Hospitality Supervisor (KD13474)

Hospitality Supervisor (KD13474): (Company Name - Subscribers only)

Special Conditions A variable shift pattern, working 5 days out of 7, Manual handling

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Hospitality Supervisor

This role is eligible for the

About the Role

As a Supervisor within the (Company Name - Subscribers only)’s Front of House team, you’ll take day-to-day operational responsibility for one of our busy hospitality outlets. You will lead shifts, support Food & Beverage Assistants and casual staff, and ensure smooth, efficient service at all times. Your duties will include delivering daily briefings, allocating tasks, managing breaks and maintaining our high standards of customer service.

You will be responsible for upholding all food safety, HACCP and due-diligence procedures, monitoring wastage, overseeing orders and goods receiving, and ensuring accurate portion control. Clear communication with the kitchen team is essential, as is supporting the promotion of marketing campaigns and maintaining accurate menu and information displays.

The role also involves maintaining high health & safety standards, responding to incidents, reporting maintenance issues, and ensuring the workspace remains safe and compliant. You’ll contribute to on-shift training, support team development, and be encouraged to bring fresh ideas to improve the way we work.

This is a full-time role (36.5 hours, 5-over-7), including early mornings, evenings and weekends, in a fast-paced, friendly campus environment with opportunities for progression, development, and genuine impact.

About you

You will be :

• A confident, positive leader who can motivate and support a team.
• Calm under pressure with strong problem-solving skills and the ability to make effective decisions on shift.
• Highly organised with excellent attention to detail and strong commitment to food safety, due diligence and compliance.
• Customer-focused, friendly and professional, with an inclusive, welcoming approach.
• An effective communicator who works collaboratively with both front- and back-of-house teams.
• Flexible, dependable and eager to learn, improve and support team development.

Further information

This role is offered on a full-time, permanent basis, 36.5 hours per week.

For an informal discussion about the role, please contact Jonathan Bowker, Hospitality Operations Manager, on , or Jane Hately, Recruitment and Staff Engagement Coordinator, on . Please ensure that you submit your application through the University website.

Campus Services New Starter *. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time and FTC positions.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a university staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘other’ and note their name when answering the question ‘Where did you learn of this job?’. The referrer must be noted at time of application to be considered.

• Both bonuses are subject to terms and conditions.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We’re very proud to be a signatory of the . an accredited ; , committed to .

What we can offer you

We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
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• An excellent reward package that recognises the talents of our diverse workforce

and to help with the cost of some immigration expenses

and watch the video to hear from our staff about what makes the (Company Name - Subscribers only) a great place to work as well as following us and .

Further details:

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.