Freight Operator (Import/Export)

Freight Operator (Import/Export): (Company Name - Subscribers only)

Job Description:

The Freight Operator is responsible for the fast and efficient flow of goods on behalf of our customers from the sender to the receiver.

This role holds a number of responsibilities:

Customer Service

– Providing comprehensive logistics solutions based on the needs of the client.

– Maintaining excellent communication with customers, providing timely updates of shipments.

– Evaluating potential clients’ shipping needs and recommending appropriate solutions.

– Assessing carrier performance based on customer feedback and implementing changes where necessary.

– Establishing relationships with vendors and suppliers to develop new business opportunities.

– Negotiate and arrange transport of goods

– Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc.

– Resolve any issues that may arise during shipping, such as delays or damaged goods.

Administration

– Tracking shipments using WMS software system (Azyra/SAP).

– Prepare and process documentation required for customs clearance and other international shipping requirements.

– Reviewing shipping documentation to ensure compliance with company standards and industry regulations e.g., customs.

– Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status.

– Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.

– Non-conformance reporting in accordance with the KPI’s.

– Create, update, and execute SOPs for new and existing processes.

Accounts

– Assisting with the identification of cross sell/up sell opportunities to the customers.

– Responding to tender requests and providing quotations.

– Coordinating with shipping companies to negotiate rates and schedules for shipments.

– Statement reconciliation and ensure carriers are paid on time.

– Assisting with resolving any billing/equipment disputes that arise from operational activities.

– Understand and input applicable financial components of shipments for proper billing of customers.

– Bad debt management

– Profitability weekly reviews

Freight Forwarding

– Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.

– Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.

– Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.

Knowledge & Other Skills:

Proven experience in Sales, Marketing, or Customer Service role.
Previous experience using in freight/transport industry.
Excellent attention to detail.
Computer-competent with a working knowledge of Microsoft Office and WMS.
Customs knowledge and experience.
Strong organisational skills and coordination abilities
Excellent communication and interpersonal skills
Keen on working in a fast-paced environment.
Third-level qualification in related field.
For non-EEA Nationals, eligibility and requirements for an employment permit apply.