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An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital, based at ... Role: Elective Bookings Officer, Category: Other
Elective Bookings Officer: (Company Name - Subscribers only)
An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital, based at Archipelago Buildings.
In this role, you will play a key part in supporting patient pathways by coordinating and managing the booking and rescheduling of elective inpatient procedures. Working in a busy and rewarding environment, you will liaise with patients, clinical teams and colleagues to ensure appointments are arranged efficiently and in line with service requirements.
The successful candidate will be a highly organised individual with excellent communication skills and a strong attention to detail. You will be able to work confidently on your own initiative while also contributing positively as part of a dedicated and supportive team.
This is a part-time position (22.5 hours per week) offered on a permanent contract, providing an excellent opportunity to develop your administrative and patient-facing skills within a dynamic healthcare setting.
Main duties of the job
The ideal candidate will have excellent communication skills, with the ability to confidently manage both internal and external telephone enquiries. They will demonstrate a flexible approach to work and be able to work effectively both independently and as part of a wider team. Strong attention to detail is essential, particularly in relation to data collection and record keeping, alongside an understanding of local and national performance targets.
This Band 3 position offers an excellent opportunity to develop and enhance your skills within the Elective Bookings Team, gaining valuable experience in a fast-paced and rewarding healthcare environment.
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UKfor the full duration of the contract.
About us
Frimley Health (Company Name - Subscribers only) Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health (Company Name - Subscribers only) Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Details
Date posted
10 July 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year per annum including HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
151-ZT053-B
Job locations
Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Minimum of 1 year customer care experience
Desirable
- Call centre experience
- (Company Name - Subscribers only) experience
Skills and Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable
- Call centre experience
- Good knowledge of (Company Name - Subscribers only) targets
- Knowledge of clinical and surgical procedures
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Minimum of 1 year customer care experience
Desirable
- Call centre experience
- (Company Name - Subscribers only) experience
Skills and Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable
- Call centre experience
- Good knowledge of (Company Name - Subscribers only) targets
- Knowledge of clinical and surgical procedures