Customer Success Specialist

Customer Success Specialist: (Company Name - Subscribers only)

We’re a SaaS company with an AI driven telematics solution that uses a scalable cloud ecosystem and connects data from sensors, cameras, mobile and third-party applications into real-time insights that enable companies to monitor, measure and improve operational costs and efficiencies.

We currently track more than 500,000 vehicles owned by over 40,000 organisations on six continents, making it one of the world’s largest fleet management software solutions providers.

You’ll be joining our UK Customer Success (CSS) team, which is responsible for delivering value and excellent customer experience to our clients located across the UK and Europe.

The role is based at our Teletrac Navman office in Knowlhill so you should live within a sensible commuting distance of Milton Keynes;
The hours are Monday to Friday, 09:00 – 17:30. We offer hybrid working, mandatory days in the office are: Tuesday, Wednesday and Thursday

At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability, and visibility to do just that.

What you’ll be doing:

On a day-to-day basis you will manage client engagement and work in tight partnership with Sales, Account Managers, Training, Finance and external customers to do the following:

Drive successful product adoption and Return on Investment (ROI), through hosting quarterly business reviews, identifying objectives and setting outcomes and measurable achievements with the client.

Build strong relationships across the customers organization and work cross-functionally within Teletrac Navman to identify opportunities and risks, and present recommendations & solutions for contract renewals.

Facilitate conversations with customers through a variety of methods, including regular phone calls, video calls and sales-led discovery calls, to ensure the client is on track to see maximal value from the Teletrac Navman product portfolio.

Take ownership for outcomes including risk management and mitigation, client’s value realisation, and customer & Teletrac Navman’s mutual success

Consistently meet individual and department KPI’s

You will be living within an achievable daily commuting distance of Milton Keynes and have full rights to work without the requirement of visa sponsorship now or in the future.

We are looking for someone who can demonstrate:

Excellent and proven B2B SaaS customer service/management skills

Customer-focus with the ability to deal with complex customer situations whilst identifying solutions to resolve problems quickly

Ability to use good judgment and achieve value-adding solutions when tasked with overcoming issues

Proactive management of customer accounts using high-level telephone interactions and techniques

Proficient in objection handling, uncovering pain points, and seeking new opportunities

Ability to be agile, self-motivating and proven desire to gain knowledge and develop within the business

What would be highly desirable:

Experience in working with Salesforce /SAP/ChurnZero

An interest in GPS/GSM technology

Background in business systems

Educated to degree level

If YOU are an experienced Customer Account / Experience / Relations agent, skilled in building relationships and resolving customer issues, and passionate about delivering great service, we want to hear from you!

WHAT’S IN IT FOR YOU?

Working in a team that loves to work together, has regular team catch-ups, learning from each other and delivers excellence.

Variety of medical, dental, and vision plans and other wellness initiatives

23 days annual leave increasing to 25 days

Company pension contribution at 6%, life insurance at 4 x annual salary

Learning & Growth: Full access to LinkedIn Learning, product training, with ongoing development opportunities

Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, financial and legal concerns, and more

Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available

Community Impact: Charitable fundraising activities and a paid day for volunteering

SOUNDS GOOD? Embrace Your Potential – find work that works for you.

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.

Come and join our culture of challenging the status quo, continuous improvement, and being customer obsessed.

All applicants for this position must be authorized to live and work full-time in the UK.

#LI-DL1 #LI-Hybrid

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit .

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