Customer Service Manager – QCERT AUTO SALES LTD | Sheffield

Customer Service Manager – (Company Name - Subscribers only) | Sheffield: (Company Name - Subscribers only)

Job Title: Customer Service Manager

Company: (Company Name - Subscribers only)

Location: Sheffield,UK

Employment Type: Full-Time

Start Date: March 10th, 2025

Job Summary:

Qcert Car Sales is seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Address customer concerns, complaints, and issues, ensuring prompt resolution.
• Assist customers with product information, services, and purchasing processes.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer queries.
• Provide proactive follow-up to ensure customer satisfaction.
• Identify opportunities to improve customer service processes and procedures.
• Stay updated on company products, services, and promotions to provide accurate information to customers.

Requirements:

Proven experience in a customer service or support role.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency with customer service software and Microsoft Office Suite.

A positive and empathetic attitude toward customers.

High school diploma or equivalent; additional qualifications in customer service are a plus.

Salary and Working Hours:
Salary range £35000-£40000 per annum.

Full-Time Hours: 37.5 hours per week.

What We Offer:

• Competitive salary and benefits package.
• Comprehensive training to set you up for success.
• A supportive and inclusive team environment.
• Opportunities for professional growth and advancement.

Recruitment Timeline:

Application Deadline: 15th January,2025

Interviews: 16th January-17th January, 2025

Job Start Date: March 10th, 2025

How to Apply:

Submit your resume and a cover letter to qcertautosales@gmail.com. Be sure to include examples of how you have successfully resolved customer issues in previous roles.

Be a part of Qcert Auto Sales, where we prioritize customer satisfaction and build lasting relationships!

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Additional pay:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Benefits:

• Company events
• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking
• Paid volunteer time
• Sick pay
• UK visa sponsorship

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (preferred)
• Customer relationship management: 1 year (preferred)

Work Location: In person

Application deadline: 15/01/2025
Expected start date: 10/03/2025