Customer Service Advisor (Zero Carbon Living)

Customer Service Advisor (Zero Carbon Living): (Company Name - Subscribers only)

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First Name*

Last Name*

Preferred First Name

Email*

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Resume/CV*

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What is your Current Postcode?*

Please let us know your current postcode. If successful, the team will check addresses and your offer will be based on the condition that you are within a reasonable distance (within 20 miles) of either our Bristol or Glasgow hub.

Which of our three hub offices, Bristol, Glasgow, or London is closest to you? (This is where you’ll be contractually based unless you are in a field role)*

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Bristol, Glasgow or London

What are your salary expectations?*

What is your notice period?*

What is your preferred name?*

If you’re successful in your application, we’ll use your preferred name to form your OVO email address.

Which pronouns do you use to best reflect your gender identity?

Eg. He/him, She/her, They/Them.

Would you like to apply through the Disability Confident scheme?*

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As a Disability Confident Employer we encourage applications from disabled people. Under the Disability Confident Scheme, we commit to offering an interview to disabled applicants who meet the minimum criteria for the role and tell us that they wish to opt in to the scheme. If you would like to opt in, please ensure you select “yes” when completing our online application form. It is important that you talk to us to tell us what you need to ensure you feel entirely supported throughout the recruitment process.

Got questions? Reach out to Hannah Briscoe at , and learn more about our .

We want you to be able to perform at your best! Please let us know if you would like us to make any adjustments to the interview process.

(E.g. more time to complete assessments, a British Sign Language Interpreter, a verbal test rather than a written one, ensuring the location is wheelchair accessible etc.)

How did you hear about this role?*

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Do you require sponsorship to work in the UK? *

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Select no if you currently have a valid visa to work in the UK. Please note when this visa ends and you want to apply for permanent status, you will need to cover the cost of this yourself.

I can confirm that if working from home, I have an average of 36Mbps download speed and 9Mbps upload speed Here is a useful tool if you want to test your internet speed https://www.speedtest.net/*

I can confirm that if successful, I am able to commit and fully attend the first seven weeks in training (Monday-Friday). No holidays or appointments can be booked during the first three weeks, we can be flexible for a day or two in the latter four weeks. Please flag any pre-booked holiday below (include post training holiday too). *

Weeks 1-3 Classroom training is 09:00-17:30

Weeks 4-7 Training Bay is shift between 08:00 – 18:15.

At OVO we are all about great customer service, and we strive to always do the best thing for our customers. Tell us about what good customer service means to you & why it is important? *

Belonging at OVO

Everyone’s welcome at OVO – whoever they are, wherever they’re from, whatever they believe in.

We are working hard to ensure that all groups have equal opportunities to have a successful career with us. So we ask people to fill this in to help us understand who is applying to join us, and the outcomes of the recruitment process.

This form is completely optional. It will not be seen by the hiring managers or used to influence the recruitment process in any way. We’ll only use the aggregate data shared by candidates to improve our recruitment practices to make sure we’re giving everyone equal opportunities.

This will help us get better at attracting more diverse and brilliant people like you.

What’s your legal sex?*

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How do you identify your gender?*

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What’s your ethnic origin?*

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What is your sexual orientation?*

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Do you consider yourself disabled? (We’re asking this as part of our commitment to the Disability Confident scheme and dont require formal diagnosis/certification))*

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Do you have any specific needs in relation to your physical health, mental health or neurodiversity? *

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What is your religion or belief?*

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How old are you?*

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What was the occupation of your household’s main earner when you were around 14? (This question helps us explore economic diversity)