Clinical Receptionist and Booking Clerk – Clinical Therapies

Clinical Receptionist and Booking Clerk – Clinical Therapies: (Company Name - Subscribers only)

This role is based within our Clinical Therapies Admin Team at Retford Primary care centre.

A flexible approach to work is an essential part of the post, in line with Clinical Therapies Service Policy.

The Clinical Therapies Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Clinical Therapies.

Main duties of the job

• Provide administrative/reception service support to facilitate the patient pathway
• Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks
• Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.
• Ensure accurate data recording using SystmOne and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

About us

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso (Company Name - Subscribers only) Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto (Company Name - Subscribers only) Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Details

Date posted

16 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Pro Rata Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

272-7711672

Job locations

Retford Primary Care Centre

North Road

Retford

DN22 7ED

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa – GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship. Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa – GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Knowledge & Experience

Essential

• Previous experience working in a clinical/administrative role
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to undergo training into RTT national and local waiting time rules

Desirable

• Previous hospital or (Company Name - Subscribers only) experience working in a clerical/administrative role
• Knowledge of medical terminology
• Knowledge and understanding of RTT National and local waiting time rules
• Knowledge of Trust Policies, including Patient Access Policy

Qualifications & Training

Essential

• Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification.

Desirable

• ECDL or equivalent qualification

Personal Attributes & Skills

Essential

• Ability to deal calmly and diplomatically with a range of personalities and situations
• Excellent written and verbal communication skills
• A methodical and organised approach to work
• Time management skills
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision

Desirable

• Evidence of liaising with more than one discipline
• Experience of customer care

Person Specification

Knowledge & Experience

Essential

• Previous experience working in a clinical/administrative role
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to undergo training into RTT national and local waiting time rules

Desirable

• Previous hospital or (Company Name - Subscribers only) experience working in a clerical/administrative role
• Knowledge of medical terminology
• Knowledge and understanding of RTT National and local waiting time rules
• Knowledge of Trust Policies, including Patient Access Policy

Qualifications & Training

Essential

• Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification.

Desirable

• ECDL or equivalent qualification

Personal Attributes & Skills

Essential

• Ability to deal calmly and diplomatically with a range of personalities and situations
• Excellent written and verbal communication skills
• A methodical and organised approach to work
• Time management skills
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision

Desirable

• Evidence of liaising with more than one discipline
• Experience of customer care