Care Support Worker – First Care Lodge | London

Care Support Worker – (Company Name - Subscribers only) | London: (Company Name - Subscribers only)

To provide support to (Company Name - Subscribers only) Ltd Service Users in line with the Organisation’s aim and vision. To provide a high quality, reliable support service tailored to suit each of our service users individual support plans and to promote independence.

Main Responsibilities and Duties

You will be working in one of our 24 hour supported living service.. This role will be full time or part time 12-hour shifts, rotating on days and Sleeping nights (8am-8pm days & 8pm-8am nights) or waking nights.

You will be caring, compassionate and committed to provide the support that allows our service users to lead ordinary lives. A positive attitude, friendly, caring & understanding nature are an absolute must.

You will express the right values to be support workers, supporting our clients to lead fulfilling and independent lives.

Key Responsibilities

• To develop and maintain professional relationships with each individual and other staff at your establishment and throughout the company.
• To do everything possible to maintain a safe, clean and enjoyable environment to work in, this will involve domestic duties.
• To learn about each Service Users specific needs and help meet those needs in the most appropriate way following all policies and procedures.
• To support and encourage all residents to administer their own medication wherever possible after taking self- medication risk assessment and that any discrepancy or error is reported as soon as possible.
• To assist with bathing, dressing, toileting and hygiene.
• To assist with meal preparation and feeding.
• To support and hep with shopping, Cleaning and household tasks.
• Managing health appointments.
• To keep up to date with all communication/information systems.
• To support the preparation of review reports and attend reviews and other meetings as may be requested.
• To undertake key-working responsibilities for individuals accessing the service.
• To support each Service User towards managing their own behaviour by using the skills and approaches. To evidencea sound working knowledge and understanding of care and behaviour support plans and risk assessments.
• To promote equality, acknowledging individual differences and uphold the rights and responsibilities of eachindividual and staff team members.
• Do everything possible to safeguard each Service User from any form of abuse from staff, visitors or each other andreport any abuser observed immediately.
• To attend all training as required and be prepared to achieve qualifications appropriate to the role at any specific time as specified by the company.
• To actively promote Service Users engagement and participation in planned on and off-site activities, and to ensure the activity is well evidenced and fully recorded.
• Attend work reliably and punctually and to follow a work pattern as required to fulfil the role which will include early mornings, evenings, weekends, and Bank Holidays and be prepared to work overtime if the need arises to maintain the quality standard.
• To support each individual when preparing for and undergoing any transfer from one residential setting to another.
• Ensure that you keep yourself up to date with all procedures and policy changes.
• To ensure all complaints or concerns expressed with regards to the service are recorded and reported to the Manageras soon as possible.
• To ensure all documentation is completed in relation to petty cash or each individual personal finances are recordedaccurately.
• To support newly recruited Support Workers.
• To ensure handovers are completed at the end of each shift. Also, all relevant documentation is completed accordinglyat the end of each shift or as appropriate.
• Undertake any other additional duties as required, which are relevant to the post.

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• Use an appropriate level of confidentiality where personal information is involved with regard to both Service Users in our care and employees.
• To contribute fully to effective team working by striving to build and maintain positive relationships.
• To carry out, as and when required, any additional tasks and responsibilities as are reasonably compatible with this job description and its objectives.

Professional

• To communicate effectively and to always update your manager with regards to service provisions so that the manager is aware of the continuity of care.
• To develop own practice through the supervision and appraisal process, ensuring your continuous professional development needs are identified and addressed.
• Aim to keep up to date with relevant training relating to the role.

Teamwork

• Communicate effectively will all members of the staffs so that they are all aware of the continuity of care.
• Works well with other colleagues and demonstrates respect towards others.
• Acts as a positive role model and offer support to new staff.
• Demonstrates flexibility to deliver a high-quality service.
• Deals with issues promptly and notifies the manager if assistance needed.
• Demonstrates honesty and integrity towards others.
• Understands the importance of maintaining professional boundaries.

Health, Safety and Security

• To contribute to the maintenance of safe and secure learning and care environments. This includes taking the appropriate action in the event of an emergency.
• A duty exists (under Health & Safety legislation) to take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to evaluate and take action to reduce the risks. It is expected that you comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risk.Equality and Diversity

• To ensure that people with whom you have contact have equal opportunities, to acknowledge their individual differences and uphold their rights and responsibilities, including the right not to be discriminated against, as set out in law and by our policies.

Safeguarding

• It is everyone’s responsibility to ensure that everything possible is done to protect individuals in our service from abuse of a physical, sexual, neglectful, financial or institutional nature in also in line with the Protective Characteristics as defined by the UK law. This includes an absolute requirement to report any incident of this nature you witness, hear about or suspect.

The tasks and responsibilities listed are not exhaustive and are a guide to core service delivery. These duties are subject to periodic review and may be amended to meet the changing needs of the business.

Key Performance Indicators

• To attend all training as required and be prepared to achieve qualifications appropriate to the role at any time as specified by the company. Online Mandatory training to be completed within 15days of its been sent to you.
• To actively promote Service Users engagement and participation in planned on and off-site activities, and to ensure the activity is well evidenced and fully recorded.
• To learn about each Service Users specific needs and help meet those needs in the most appropriate way following all policies and procedures.
• To keep up to date with all communication/information systems.

• Do everything possible to safeguard each Service User from any form of abuse from staff, visitors or each other and report any abuser observed immediately.

Responsibilities of All Employees

The post holder is expected to:

• Carry out other similar reasonable duties according to the business needs
• Undertake any training relevant to the requirements of the role
• Comply with health and safety procedures and safe working practices
• Adhere to data protection procedures, ensuring that sensitive business data remains confidential at all times.

Job Types: Full-time, Permanent

Pay: £11.45-£12.45 per hour

Expected hours: 37 per week

Benefits:

• UK visa sponsorship

Physical Setting:

• Residential home

Shift:

• Day shift
• Night shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Home care: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person