Application Support Analyst

Application Support Analyst: (Company Name - Subscribers only)

Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the (Company Name - Subscribers only) and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.

We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.

You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.

Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.

A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning (Company Name - Subscribers only) Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National (Company Name - Subscribers only) Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ (Company Name - Subscribers only)-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs – GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Details

Date posted

08 July 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-NHIS-8050459

Job locations

King’s Mill Hospital

Mansfield Road

Sutton-in-Ashfield

NG17 4JL

United Kingdom

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification. Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Contractual Requirements

Essential

• Participate in the 24 hours on call rota
• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users

Experience

Essential

• Substantial experience of supporting a large user base
• Excellent communication and time management skills
• Proven ability to work to tight deadlines
• Experience in working in a demanding environment

Qualifications-Academic/ Craft/ Professional/ Further training

Essential

• Educated to Diploma level or equivalent experience in a IT or business environment
• Ongoing personal and professional development

Desirable

• ITIL Qualfication

Knowledge Requirements

Essential

• Extensive experience working in a application support or call centre environment
• Expert knowledge of Microsoft desktop packages
• Expert working knowledge of the Internet and E-mail
• Knowledge of the Data Protection Act and issues around data confidentiality
• Awareness of (Company Name - Subscribers only) processes and business processes and dependencies

Desirable

• Experience of using clinical applications across the (Company Name - Subscribers only)
• Good knowledge of working in the (Company Name - Subscribers only)

Person Specification

Contractual Requirements

Essential

• Participate in the 24 hours on call rota
• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users

Experience

Essential

• Substantial experience of supporting a large user base
• Excellent communication and time management skills
• Proven ability to work to tight deadlines
• Experience in working in a demanding environment

Qualifications-Academic/ Craft/ Professional/ Further training

Essential

• Educated to Diploma level or equivalent experience in a IT or business environment
• Ongoing personal and professional development

Desirable

• ITIL Qualfication

Knowledge Requirements

Essential

• Extensive experience working in a application support or call centre environment
• Expert knowledge of Microsoft desktop packages
• Expert working knowledge of the Internet and E-mail
• Knowledge of the Data Protection Act and issues around data confidentiality
• Awareness of (Company Name - Subscribers only) processes and business processes and dependencies

Desirable

• Experience of using clinical applications across the (Company Name - Subscribers only)
• Good knowledge of working in the (Company Name - Subscribers only)