Account Manager – DMC Consulting Services ltd | Borough of Gravesham

Account Manager – (Company Name - Subscribers only) | Borough of Gravesham: (Company Name - Subscribers only)

Job Overview

(Company Name - Subscribers only) is seeking a compassionate, proactive, and results-driven Account Manager to join our growing care organisation. The successful candidate will play a key role in managing relationships with our care partners, commissioners, and business clients, ensuring high-quality service delivery and long-term satisfaction.

Duties

• Build and maintain strong, trust-based relationships with care clients, commissioners, and partner organisations
• Understand client needs and provide tailored care-focused solutions that align with regulatory and service standards
• Identify new partnership and service opportunities through proactive outreach and market awareness
• Manage the full account lifecycle—from initial engagement to ongoing support—ensuring a positive experience at every stage
• Use Salesforce to track interactions, manage pipelines, and produce accurate reports on account performance
• Analyse client and service data to identify trends, opportunities for improvement, and areas for growth
• Collaborate with internal care teams to develop customised proposals, service packages, and presentations
• Lead discussions and negotiations with clients, ensuring agreements support both client needs and organisational goals
• Provide ongoing post-placement support to clients to promote satisfaction, retention, and continuity of care
• Mentor junior team members, sharing best practices and fostering a supportive, collaborative team culture

Requirements

• Proven experience in account management, ideally within the care, health, or service-based sectors
• Strong analytical skills with the ability to interpret data and translate insights into actionable improvements
• Demonstrated leadership qualities with the ability to motivate, guide, and support colleagues
• Excellent written and verbal communication skills, with the ability to explain complex information clearly and professionally
• Strong organisational abilities, capable of managing multiple accounts and priorities simultaneously
• Ability to work independently while contributing effectively to a collaborative team environment
• A proactive, solution-focused mindset with resilience in a competitive and evolving care market

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company pension
• UK visa sponsorship

Work Location: In person