Technical Support Engineering Manager: (Company Name - Subscribers only)

Description:

(Company Name - Subscribers only) is looking for our next exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve. You’ll be the global manager of the Technical Support Engineering function inside Technical Services team of Customer Experience!

Please note that this is a hybrid position of 3 days/week in our London office.

About The Role:

• Lead, coach, motivate and support global team members to achieve success and develop
• Communicate transparently with leadership on business issues and potential solutions
• Optimize measurement and analysis of reports to ensure KPIs are being hit
• Take full ownership over their team and work. Impacting team member performance, growth, learning and development through coaching and mentorship
• Driving exceptional teamwork and collaboration while keeping everyone aligned on our mission
• Be guided by our customers’ experience as well as the department and company’s broader interests in every day-to-day task, interaction and project
• Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
• Communicate clearly and effectively, aligning team members around our strategy, collective and personal goals and KPIs
• Effectively measure performance, make decisions and optimize our impact utilizing different data points and sources
• Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and processes optimization
• Hire and onboard new employees
• Cultivate an energized and positive culture for our team, focused on collaboration, team building, inclusivity and fun!

Requirements:

• 3+ years of experience in managing a global technical team
• Experience with client facing organizations. Should be familiar with customer success and customer support
• Excellent team player with strong leadership skills
• Member of a global team and proven experience in cross cultural environments
• Must be detail oriented and have strong technical skills
• Passion for customer success, empowering others, and delivering value to customers
• Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals
• Exceptional communication skills and ability to work across groups and geographies.

What (Company Name - Subscribers only) can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program.
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work.
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Award winning work environment – named a