Senior Customer Service Advisor: (Company Name - Subscribers only)

Put yourself at the heart of the (Company Name - Subscribers only). A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, weâ??re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you’ll play a vital role in our customers’ financial lives. Here, your voice is heard, and youâ??ll have the support and opportunities to thrive.

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Step into the role of a Senior Customer Service Advisor where youâ??ll be at the forefront of our passion for working with customers providing help and guidance. Whatever their enquiry may be, youâ??ll help them with a personal touch ensuring they feel valued and respected. We are looking for colleagues with empathy, understanding, and a desire to take ownership of their personal development. You’ll have relevant life experience and understanding of the products Barclay offer to guide customers with the best products for them.

Full training will be provided and weâ??ll make it our job to notice, nurture and support your ambitions. You will be working in branch or a local site 5 days a week on a salary of £26,500 per annum. Shift patterns tend to be between 8am-8pm Monday to Saturday, but the successful candidate will need to sign the Monday to Sunday 7am-11pm contract.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.Â

Accountabilities

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution  for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bankâ??s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the (Company Name - Subscribers only) Values of Respect, Integrity, Service, Excellence and Stewardship â?? our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the (Company Name - Subscribers only) Mindset â?? to Empower, Challenge and Drive â?? the operating manual for how we behave.

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Reasonable Adjustment

(Company Name - Subscribers only) welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review

Our purpose

Weâ??re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And weâ??ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about (Company Name - Subscribers only)’ strategy please click

Equal opportunities

(Company Name - Subscribers only) offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of (Company Name - Subscribers only) to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Right to work statement

(Company Name - Subscribers only) is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by (Company Name - Subscribers only), or you would require sponsorship from (Company Name - Subscribers only), you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about (Company Name - Subscribers only) locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

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Learn more about (Company Name - Subscribers only) locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Your browser does not support the video tag.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our