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Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for spon... Role: Patient Services Officer, Category: Other
Patient Services Officer: (Company Name - Subscribers only)
Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview – GOV.UK
This role is working Monday – Friday 8am-6pm on shift basis
An exciting opportunity has arisen in Clatterbridge Cancer Centre – Wirral for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will also be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.
Main duties of the job
Main duties of the job
Scheduling of complex outpatients & chemotherapy appointmentsas per protocols
Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments,and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators
Communicate with patientsregardingappointments liaising with Clinicians regarding complex cases – via telephone, text service & email and deal with barriers to understanding
Change,amendand cancel appointments at the request of theappropriate teamsand patients.
Allow early opportunity to escalate capacity issuesin accordance withpathway targets.
Organise interpreters where needed for patient OPD and treatment appointments.
Tomaintainand improveownskills by undertaking theappropriate trainingand development opportunities relevant to the post.
Maintain and ensure 100% compliance with all mandatory training using ESR
To participate in all administrative and clerical duties
To maintain confidentiality at all times
To maintain multiple email boxes
To have a knowledge of a range of procedures and appointments across multiple services
Requires multitasking
Using multiple applications
Supporting other teams/areas within the Hub
Reception cover
About us
The Clatterbridge Cancer Centre (Company Name - Subscribers only) Foundation Trust is one of the UK’s leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are –
- Kind
- Empowered
- Responsible
- Inclusive
Details
Date posted
27 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
158-25-348-NET
Job locations
The Clatterbridge Cancer Centre
Clatterbridge Hospital
Bebington
CH63 4JY
Job description
Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. Job description
Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person Specification
Qualifications
Essential
- GCSE Qualifications in Maths & English at Grade C or above
- Vocational Qualification Level 3
- Computer literate
Knowledge & expertise
Essential
- Knowledge of a range of administration systems
Desirable
- Experience in an office environment
Experience
Essential
- Front of house experience in a customer service area.
- Previous office experience
- Scheduling of patients appointments
Desirable
- Experience in an office environment
Person Specification
Qualifications
Essential
- GCSE Qualifications in Maths & English at Grade C or above
- Vocational Qualification Level 3
- Computer literate
Knowledge & expertise
Essential
- Knowledge of a range of administration systems
Desirable
- Experience in an office environment
Experience
Essential
- Front of house experience in a customer service area.
- Previous office experience
- Scheduling of patients appointments
Desirable
- Experience in an office environment