Patient Administrator – The Nottingham Road Clinic | Mansfield

Patient Administrator – (Company Name - Subscribers only) | Mansfield: (Company Name - Subscribers only)

Job Summary

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to senior management and multidisciplinary clinical teams.

Applicants should meet the following criteria:

Qualifications – Essential

• Be educated to GCSE-level as a minimum with grade C or above in English and Maths

Skills and Abilities – Essential

• Be a self-motivated, enthusiastic, and positive person who always takes pride in their work.
• Be focused on providing a high level of service to patients and healthcare professionals
• Demonstrate resourcefulness and have excellent time management skills
• Have exceptional organisation skills, an eloquent writing style, the ability to multitask conflicting priorities and deadlines
• Respond calmly and efficiently under pressure
• Possess excellent verbal and written communication skills and be able to communicate clearly and confidently with internal and external contacts
• Have a high level of attention to detail.
• Good working knowledge of MS Office Suite, especially Word and Excel and Outlook email.
• Good ability to create and manage financial data.
• Able to analyse data and create reports
• Ability to work under pressure and meet strict deadlines
• Flexibility and openness to change
• Can take the initiative
• Be able to work well in a group and independently
• Be able to work from home and the office.

Skills and Abilities – Desirable

• Working knowledge of clinical system SystmOne

Experience – Essential

• Have 12-month minimum previous experience of working in administration or secretarial role in a hospital or other healthcare setting

Duties of this role include:

• Management of various company email inboxes. To action all incoming emails and tasks as required in a timely fashion daily.
• To be responsible for patient pathway management and ensuring daily operations around clinical admin and patient care run smoothly.
• Booking patient appointments and dealing with patient queries
• To create and manage financial overviews for clinical services.
• Input patient and other data into logs/clinical systems as required in an accurate and timely manner
• To conduct audits and produce reports as required.
• To facilitate clinicians to be able to meet the KPIs of their service.
• Rota management for clinical staff
• Maintain accurate databases of clinical queries and communications
• Marketing administration and digital distribution
• Be the main point of contact with external agencies such as Hospital Trusts for clinical admin queries
• To ensure that all communications (written and verbal) are passed onto the relevant person in a timely and accurate manner.
• To attend meetings and take minutes as required
• To support the CEO, management team and all clinical staff with general administrative requests as required
• Type up letters, reports, SOPs and associated documentation as required.
• To report all untoward incidents promptly to their line manager or as per the Incident Reporting Policy
• To liaise with the manager to identify problems relating to client dissatisfaction
• To perform any other duties which may be required, and to provide cover for other members of the team due to absence when necessary.
• To have a thorough knowledge of company policies and procedures and adhere to them.

The role is subject to a satisfactory DBS check and 2 satisfactory professional references.

Job Types: Full-time, Permanent

Pay: £23,900.00-£24,500.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private medical insurance
• UK visa sponsorship

Schedule:

• Monday to Friday

Experience:

• Administrative : 1 year (required)

Language:

• English (required)

Work Location: In person