Neighbourhood Officer Level 2

Neighbourhood Officer Level 2: (Company Name - Subscribers only)

About The Role

Working Hours: 35 Hours Per Week (including day, evening, night and weekend shift working)

Contract Type: 4 x Full-Time, Permanent

Additional Payments: 15% Flexibility Payment

Closing Date: 18 June 2025

Closing time: 11.59pm

Interview Method: Face to Face

This role is subject to –

2 References – where possible we require 3 years’ employment history.

Driving Licence– The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.

DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

*Working Pattern will include the following:

Early shifts 8am – 5pm
Late shift 11.30 – 8pm
Night shifts 8pm – 4.30am
Weekends

Do you want to make a real difference to the city as a place to live work and visit? Looking for a new challenge?

We have 4 posts in our Licensing and Out of Hours Team. The position is a frontline compliance/enforcement role tasked with dealing with a wide remit of issues that affect the city both in the day and at night. The successful candidates will be involved in the delivery of a variety of regulatory services including licensing compliance, statutory nuisance and street trading alongside other related compliance and enforcement functions. The role requires direct intervention either proactive or reactive in issues that are occurring to ensure that activity is compliant with relevant legislation and taking forward any subsequent enforcement actions. As an officer you will be required to work across the entire city responding to issues as they are occurring.

Please note this role works a shift pattern which includes some nights 8pm – 4.30am and weekend working Saturday and Sunday early 8-5pm and 11.30am – 8pm

Some of the activities the role involves are: –

• Investigating complaints regarding noise nuisance
• Inspection of licensed premises and compliance activity in regards of licensed premises
• Consideration of licensing applications and making relevant representations
• Working in partnership with a range of agencies such as GMP, ASBAT and Immigration
• Compliance activity relating to illegal street trading including seizure of goods

We are looking for a resilient and reliable individual to actively contribute to the provision of a high-quality service working in accordance with policies and procedures. You will need to be highly motivated, focussed, flexible and committed to personal development. If you have the required skills and are an excellent communicator then we want to hear from you.

You should be an enthusiastic and friendly team player who is able to respond professionally and courteously to a range of incoming queries from customers and stakeholders. You should be able to provide excellent customer service and be able to manage and prioritise dynamic workloads. You should understand the importance of meeting deadlines and be able to contribute to the aims of the team.

About the Candidate

• We are looking for proactive candidates with good communication skills both verbal and written as the role will involve communicating with businesses, members of the public, colleagues in the team and across the Council and other stakeholders etc.
• The role will involve a busy varied workload and candidates must be able to plan and organise their work to ensure that tasks are suitably completed.
• The role will also involve elements of problem solving, decision making and analytical skills.
• We are looking for hard working, self motivated individuals who must also be willing to undertake training where required.

Should you wish to discuss the requirements of the role please contact either : Rachel Chappell or Mitchel Ward via email rachel.chappell@manchester.gov.uk or mitchell.ward@manchester.gov.uk.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at (Company Name - Subscribers only)

At (Company Name - Subscribers only), we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the