Mental Health Admin Assistant/Receptionist – South East Staffs

Mental Health Admin Assistant/Receptionist – South East Staffs: (Company Name - Subscribers only)

If your recent application for this role was not shortlisted, we kindly ask that you do not reapply at this time

Following the latest Home Office legislation, it is not possible for MPFT to offer visa sponsorship for Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Working on a rotational basis at both Horninglow Clinic, Burton-on-Trent and St Michael’s Court, Lichfield. Hours are 9 am-5 pm Monday-Friday

Are you a confident communicator who prides themselves on strong and compassionate customer service? Would you thrive on providing a first class reception service at our mental health clinic and working within a very busy admin team? If so we would encourage your application, even if your experience looks a little different from what we have identified and you think you can bring a good work ethic to this role.

Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust. Staff meet with the Admin Team Manager regularly for 1-to-1 supervision sessions and annual appraisals.

Main duties of the job

To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.

This Receptionist/Admin Assistant role includes:

Strong communication and customer service skills to welcome service users upon arrival

Personal resilience to handle challenging telephone calls

Using our clinical system RiO, inputting, creating letters etc

Completing a wide range of admin tasks from an electronic workflow inbox

Scanning, uploading and copying.

. Ability produce quality documents in a very busy environment

. Good time management and prioritising work

About us

Come and work with us at our award-winning (Company Name - Subscribers only) Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Details

Date posted

23 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

301-JC-25-7546379

Job locations

Horninglow Clinic

Burton on Trent

DE13 0TF

Job description

Job responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT – YouTube

Development and Progression Within Mental Health Services at MPFT – YouTube

Please see attached for the full job description and person specification.

We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Denise.Freeman@mpft.(Company Name - Subscribers only).uk Job description

Job responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT – YouTube

Development and Progression Within Mental Health Services at MPFT – YouTube

Please see attached for the full job description and person specification.

We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Denise.Freeman@mpft.(Company Name - Subscribers only).uk

Person Specification

Qualifications

Essential

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience).

Desirable

• Previous admin or customer service experience.

Experience

Essential

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision.

Desirable

• Previous experience of working within the (Company Name - Subscribers only)
• Experience of using RiO or a patient clinical system and dealing with the public

Skills

Essential

• Excellent typing skills, including audio-typing.
• Proficient in the use of computer packages, including Microsoft Office
• Ability to produce documents and reports to a high standard from handwritten and audio transcription.
• Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
• Understanding of the importance of confidentiality and maintaining confidentiality.
• Demonstrate an understanding of the importance of effective teamwork

Desirable

• Experience of minute taking
• Customer service skills

Person Specification

Qualifications

Essential

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience).

Desirable

• Previous admin or customer service experience.

Experience

Essential

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision.

Desirable

• Previous experience of working within the (Company Name - Subscribers only)
• Experience of using RiO or a patient clinical system and dealing with the public

Skills

Essential

• Excellent typing skills, including audio-typing.
• Proficient in the use of computer packages, including Microsoft Office
• Ability to produce documents and reports to a high standard from handwritten and audio transcription.
• Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
• Understanding of the importance of confidentiality and maintaining confidentiality.
• Demonstrate an understanding of the importance of effective teamwork

Desirable

• Experience of minute taking
• Customer service skills