Helpdesk Operative

Helpdesk Operative: (Company Name - Subscribers only)

Full time
Between 7:45am to 6pm
Competitive Salary
Opportunities for professional development
Plus our Sodexo employee benefits package

Helpdesk Operative
Portlaoise, Co. Kildare – Full time
At Sodexo, we are passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic Helpdesk Operative to join our team and play a key role in driving excellence and innovation in Administration.

As a Helpdesk Operative you will:
Coordination and Resolution: Act as a central liaison, contacting relevant sites and teams (FM, caretaking, cleaning) to ensure all issues are swiftly resolved.
Financial and Administrative Support: Process invoices and payroll, manage purchase orders, and assist with month-end account closing.
Compliance & Reporting: Ensure accurate work order creation, track open call reports, provide data for monthly contract reports, and support audit actions.
Contract Administration: Deliver essential day-to-day administrative support to Contract/Facilities Managers, including meeting minutes and documentation.

What we are looking for:
An understanding of contracts and key performance indicators.
Experience in using Excel at advanced level. Experience with Outlook and Word.
Previous experience in a similar role in an office administration
Exemplary attention to detail and excellent communication skills.
Self-motivated, enthusiastic and professional.
Proven ability to work under pressure.
Strong customer service and administration skills.
The ability to make decisions, take ownership and use your own initiative to resolve problems.
Ability to complete basic bookkeeping & accounts duties

We also offer a range of perks, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering wellbeing support
An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
Access to a 24hr virtual GP Service
Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
Save for your future by becoming a member of the Pension Plan
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
Sodexo UK and Irelands enhanced benefits and leave policies

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
For non-EEA Nationals, eligibility and requirements for an employment permit apply.