Healthier & Wealthier Adviser

Healthier & Wealthier Adviser: (Company Name - Subscribers only)

Job Title: Healthier & Wealthier AdviserSalary: £26,050 per annumHours: Full Time (37 hours per week)Location: Newton Aycliffe Head Office, DL5 – working across County DurhamAbout the EmployerOur client works across the UK helping communities find practical solutions to the challenges they face. THey aim to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. The charity’s mission is to support people to improve their prospects and reach their full potential.About the roleThis charity is seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join their team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.Your role will include:Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.Maintaining accurate case records and ensuring all work meets quality standards.Responding to enquiries promptly and supporting the general advice line during busy periods.You’ll be part of a supportive, collaborative team that values learning, innovation, and continuo