End User Device (EUD) Support Engineer

End User Device (EUD) Support Engineer: (Company Name - Subscribers only)

Job Opportunity: End User Device Support Engineer

The Nottinghamshire Health Informatics Service (NHIS) is seeking an enthusiastic and highly motivated End User Device (EUD) Support Engineer Engineer to join our team on a permanent basis. This is an exciting opportunity to support the delivery of ICT projects while maintaining excellent service levels for our Business as Usual (BAU) operations.

Providing Information, Communication, and Technology Services (ICT) across the (Company Name - Subscribers only) is a key objective of NHIS. We deliver national and local ICT requirements with expertise, innovation, and a commitment to helping our customers do things better or achieve better outcomes.

As part of the Technical Strategic Business Unit, the successful candidate will:

• Take ownership of technical tasks and projects, ensuring the delivery of high-quality ICT services to the Local Health Community
• Ensure our customers receive outstanding customer service
• Work closely with the Second Line Support Team Leader to develop and deliver technical activities across the local health community
• Support the implementation of systems and processes as part of both national and local ICT strategies

This is a great opportunity to work in a forward-thinking, innovative environment where your contributions will help shape the future of ICT in healthcare. You will be part of a supportive team that is committed to continuous improvement and delivering cutting-edge technology solutions.

Apply now to join our team!

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning (Company Name - Subscribers only) Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National (Company Name - Subscribers only) Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ (Company Name - Subscribers only)-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs – GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Details

Date posted

20 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

214-NHIS-7532667

Job locations

King’s Mill Hospital

Mansfield Road

Sutton-In-Ashfield

NG17 4JL

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification. Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements

Essential

• Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
• Knowledge of the Data Protection Act and issues around data confidentiality
• Extensive knowledge of clinical and business functions across the local health community
• Detailed knowledge and awareness of uses of Health Informatics across the (Company Name - Subscribers only)

Desirable

• A clear understanding of the local service requirements and plans associated with the National programme for IT
• MDM experience

Qualifications

Essential

• A relevant degree or technical qualification or equivalent technical experience
• In possession of the ECDL/MOST qualification
• Excellent IT skills with Advanced Keyboard skills.
• Microsoft desktop Operating Systems
• Network Topologies
• Virtual Desktops

Desirable

• In possession of or working towards the completion of the Advanced ECDL or MOST
• On-going personal and professional development
• Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
• RDMS (any)
• Scripting
• MCP
• Packaging

Experience

Essential

• Previous technical experience within an IT environment
• Prior experience of delivering and technical documentation
• Ability to present material accurately to colleagues
• Experience of working as part of a customer focussed team
• Excellent communication skills – written, verbal and interpersonal.
• Excellent organisational skills
• Excellent time-management skills with a pro-active and flexible approach
• Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the (Company Name - Subscribers only).

Contractual Requirements

Essential

• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
• Ability to travel in order to attend meetings/deliver training at point of need.
• Clean driving licence and use of own car.
• Requirement to form part of an on-call rota

Person Specification

Knowledge Requirements

Essential

• Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
• Knowledge of the Data Protection Act and issues around data confidentiality
• Extensive knowledge of clinical and business functions across the local health community
• Detailed knowledge and awareness of uses of Health Informatics across the (Company Name - Subscribers only)

Desirable

• A clear understanding of the local service requirements and plans associated with the National programme for IT
• MDM experience

Qualifications

Essential

• A relevant degree or technical qualification or equivalent technical experience
• In possession of the ECDL/MOST qualification
• Excellent IT skills with Advanced Keyboard skills.
• Microsoft desktop Operating Systems
• Network Topologies
• Virtual Desktops

Desirable

• In possession of or working towards the completion of the Advanced ECDL or MOST
• On-going personal and professional development
• Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
• RDMS (any)
• Scripting
• MCP
• Packaging

Experience

Essential

• Previous technical experience within an IT environment
• Prior experience of delivering and technical documentation
• Ability to present material accurately to colleagues
• Experience of working as part of a customer focussed team
• Excellent communication skills – written, verbal and interpersonal.
• Excellent organisational skills
• Excellent time-management skills with a pro-active and flexible approach
• Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the (Company Name - Subscribers only).

Contractual Requirements

Essential

• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
• Ability to travel in order to attend meetings/deliver training at point of need.
• Clean driving licence and use of own car.
• Requirement to form part of an on-call rota