Duty Manager

Duty Manager: (Company Name - Subscribers only)

If you are passionate about hospitality and striving for a rewarding career that truly values work-life harmony, look no further.

Core Role & Responsibilities

The Duty Manager is the central pillar of hotel operations, ensuring service excellence and seamless department coordination.

Leadership & Team Development

Operational Oversight: Expertly oversee the day-to-day operations, ensuring the smooth functioning and high standards of all hotel departments.
Team Motivation: Lead, motivate, and manage the team to deliver consistent, exceptional guest service.
Culture: Foster a positive, supportive work environment that encourages growth and professional development.
Guest Experience & Problem Resolution

Service Excellence: Ensure all guests’ needs are met and exceeded, striving to deliver a memorable stay for every visitor.
Issue Resolution: Act as the main point of contact for guest inquiries and promptly, professionally, and creatively resolve any concerns or challenges that arise.
Decision Making: Think on your feet and make sound, timely decisions that contribute positively to the hotel’s success and guest satisfaction.
Operational Excellence

Compliance: Maintain strict adherence to high standards of cleanliness, safety, hygiene, and all hotel policies and regulations.
Collaboration: Ensure seamless coordination and communication between the Front Office, Food & Beverage, and Housekeeping departments.
Continuous Improvement: Work closely with the management team to develop and execute strategies for continuous operational and service improvement.
Experience:

Hotel Management : 2 years (required)
Skills:
Team Motivation Operational Oversight Service Excellence Issue Resolution

Benefits:
Bike to work scheme Employee discount On-site parking Sick pay Store discount
For non-EEA Nationals, eligibility and requirements for an employment permit apply.