Desktop Support Engineer

Desktop Support Engineer: (Company Name - Subscribers only)

Role Purpose: To provide support on Client operating platform, this position is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices, video conferencing, network/remote access. This position works collaboratively with the Service Desk for end user break/fix and other support functions.

Key Accountabilities:
• Provide problem resolution for referred incidents from the Service Desk.
• Ensure SLA targets are met at all times and collaboratively work with service desk to insure total user experience is high
• Ensure all changes to Production systems are planned and approved in accordance with the Change Management process
• Work with the management teams to ensure all platform documentation is kept up to date at all times.
• Display proactive interest in keeping the client running efficiently for the lowest cost.
• Productive working atmosphere within the team, role model, excellent personal standards.
• Proactively monitor the IT support provided, looking for potential issues and highlighting them as appropriate.
• Work with the Service Management team to identify and resolve problems in the infrastructure to reduce the occurrence of incidents/faults.
• Assist in key IT and business projects; ensure that all projects are planned and implemented in line with standards and policies.
• Work with the different teams to ensure solutions are delivered to consistently improve customer experience.

For non-EEA Nationals, eligibility and requirements for an employment permit apply.