CUSTOMER SERVICE SUPERVISOR – Ninja Vapes Limited | Manchester

CUSTOMER SERVICE SUPERVISOR – (Company Name - Subscribers only) | Manchester: (Company Name - Subscribers only)

Job Title: Customer Service Supervisor

Company: (Company Name - Subscribers only)
Location: Manchester, GB
Employment Type: Full-time

Company Overview

(Company Name - Subscribers only) is a fast-growing vaping company headquartered in Manchester, GB. We specialise in delivering premium vaping products through innovative online sales channels. Our focus is on continuous growth, exceptional customer satisfaction, and strengthening our presence within the vaping industry.

Role Overview

We are looking for a dedicated and experienced Customer Service Supervisor to manage and guide our customer support team based in Manchester. This position plays a key role in maintaining high service standards, improving customer experience, and supporting the company’s continued expansion in the online vaping market.

Key Responsibilities

• Manage day-to-day customer service operations to ensure efficient and high-quality support
• Supervise, motivate, and develop the customer service team to achieve performance objectives
• Design and implement training initiatives to improve service delivery and team capabilities
• Review customer feedback and identify opportunities for service enhancements
• Work closely with internal teams to ensure customer service aligns with business objectives
• Handle and support multilingual customer communications across various channels
• Track, analyse, and report on performance indicators and customer satisfaction levels
• Contribute to business growth by consistently delivering outstanding customer support

Skills & Experience Required

• Demonstrated experience in a supervisory or leadership role within customer service
• Strong leadership, coaching, and organisational skills
• Excellent written and verbal communication skills in English
• Spanish language skills are advantageous; additional languages are highly desirable
• Ability to assess data and implement service improvement strategies
• Previous experience within e-commerce or online sales environments is preferred
• Capable of thriving in a fast-paced and evolving work environment

What We Offer

• Opportunity to join a growing and forward-thinking company
• Collaborative and supportive workplace culture
• Career development and leadership progression opportunities
• A chance to make a meaningful impact on customer experience and company growth

Application Process

Submit your application via Indeed with an up-to-date CV. Successful candidates will be contacted to progress to the next stage.

Join (Company Name - Subscribers only) and play a vital role in delivering exceptional customer experiences while supporting the future growth of our brand.

Job Types: Full-time, Permanent

Pay: From £30,052.00 per year

Benefits:

• Casual dress
• Discounted or free food
• On-site parking
• UK visa sponsorship
• Work from home

Work Location: In person