Customer Service Assistant – Oak Worldwide Energy Solutions | Sheffield

Customer Service Assistant – (Company Name - Subscribers only) | Sheffield: (Company Name - Subscribers only)

Overview
We are seeking a dedicated Customer Service Assistant to join our dynamic team. This role involves engaging with customers, providing exceptional service, and supporting the organisation’s commitment to customer satisfaction. The ideal candidate will possess strong communication skills, and demonstrate a proactive approach to problem-solving. This position offers an excellent opportunity for individuals eager to develop their skills and progress within a professional environment.

Responsibilities

• Drive exceptional customer experiences while maintaining premium brand standards in every face-to-face interaction.
• Proactively identify customer needs and maximize revenue through strategic upselling and cross-selling.
• Act as a brand ambassador for major clients, delivering persuasive, solution-focused product presentations.
• Work closely with senior managers to fast-track development in leadership, campaign execution, and business operations.
• Collaborate with team members to resolve complex problems efficiently and effectively.
• Accelerate professional growth through one-on-one mentorship and coaching from high-performing managers.

Experience

• Previous experience in a customer service role is preferred but not essential; training will be provided.
• Multilingual abilities are highly desirable.
• Strong communication skills, both verbal and written, with an emphasis on professionalism and clarity.
• Experience with upselling techniques and analysis skills to identify opportunities for additional sales is advantageous. This role is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering outstanding customer experiences.

• Pay:
• Average OTE earnings between £25,000-£27,000 per annum (performance-based bonuses and incentives/commission)
• Commute Requirement:
• Must be able to commute to Sheffield City Centre
• VISA Sponsorship:
• Not available
• Age Requirement:
• Must be 18+
• Training:
• Full in-house training will be provided.

No prior experience is needed—our client is looking for candidates who are target-driven and who have the willingness to learn new skills.

Please note: This position is offered through our company on behalf of a third-party client. *The role is not directly within our organisation.

Job Types: Full-time, Part-time, Temporary

Pay: £25,000.00-£27,000.00 per year

Work Location: In person