Customer service assistant – My village stores | Southampton

Customer service assistant – (Company Name - Subscribers only) | Southampton: (Company Name - Subscribers only)

Position : Customer Service Assistant
Basic Salary : £26k to £30k

Job Summary
We are looking for a friendly and proactive Customer Service Assistant to join our team at a Post Office and Convenience Store. The ideal candidate will provide excellent customer service, assist with postal transactions, handle retail sales, and ensure a welcoming environment for customers. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.

Key Responsibilities:

• Customer Service & Sales:

o Greet customers warmly and assist them with inquiries.
o Provide knowledgeable advice on postal services, store products, and promotions.
o Process transactions efficiently, including cash handling, card payments, and refunds.
o Maintain a positive and professional attitude when addressing customer concerns.
o Promote store offers and upsell products to enhance customer experience.

• Post Office Operations:

o Assist customers with postal services, including sending parcels, purchasing stamps, and handling money transfers.
o Ensure compliance with postal regulations and security procedures.
o Accurately process financial transactions such as bill payments and banking services.
o Maintain records of postal transactions and ensure proper documentation.

• Retail & Store Maintenance:

o Stock shelves, rotate products, and ensure displays are visually appealing.
o Monitor inventory levels and report stock shortages.
o Keep the store clean, organized, and compliant with health and safety regulations.
o Assist in receiving deliveries and restocking merchandise.

• Team Collaboration & Training:

o Work closely with colleagues to ensure smooth store operations.
o Participate in training sessions to stay updated on postal and retail procedures.
o Support new team members by sharing knowledge and best practices.

• Security & Compliance:

o Follow store security protocols to prevent theft and fraud.
o Ensure age-restricted products are sold in accordance with legal requirements.
o Adhere to company policies and procedures regarding health, safety, and data protection.

Required Skills & Qualifications:

• Previous experience in customer service, retail, or postal services is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately and responsibly.
• Basic computer skills for processing transactions and managing inventory.
• Ability to work in a fast-paced environment and multitask effectively.
• A friendly and approachable demeanour with a customer-first attitude.

Benefits:

• Competitive salary.
• Staff discounts on store products.
• Training and career development opportunities.
• Supportive and inclusive work environment.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Company pension
• Free parking
• On-site parking
• UK visa sponsorship

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person