Business Support Officer Level 1 (Receptionist) Adult’s Services

Business Support Officer Level 1 (Receptionist) Adult’s Services: (Company Name - Subscribers only)

About The Role

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Interview Method: In Person (face to face)

Closing Date: 10 June 2025

Closing Time: 11.59pm

This role is subject to –

• Proof of Manchester Residency – To check if you fall under the (Company Name - Subscribers only) boundary, please visit – https://www.gov.uk/find-local-council
• DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Adult Social Care Integrated Neighbourhood Teams (INTs) are based in District Offices or out posted locations such as Health Centres. INTs are made up of Social Care staff such as Social Workers and Reablement Officers and Health staff such as District Nurses and Physios. Each INT will support citizens and patients within a geographical area.

As a Business Support officer, and primarily a Receptionist, you will provide admin support to the professional staff within the INT. The duties are varied but may include meeting and greeting citizens at reception, answering the telephone, data input, scanning and uploading of documents, ordering goods and services, payment of petty cash, processing of invoices and many other administrative tasks.

Regardless of the team they are based in, through the work that they do, Business Support Officers play a valuable role in helping residents of Manchester. We cover North Manchester, South Manchester and Central Manchester.

About the Candidate

Essential requirements for the role:

We are looking for candidates who are enthusiastic and keen to learn. You will need to possess excellent keyboard skills and have a working knowledge of Microsoft IT packages. You will need to be a team player and will need to be able to prioritise your own workload and work to deadlines. You must be able to use your own initiative.

You will need excellent customer service skills and will need to be confident speaking to citizens both in person and on the telephone, for this frontline receptionist role.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at (Company Name - Subscribers only)

At (Company Name - Subscribers only), we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the