Assistant Team Leader: (Company Name - Subscribers only)

Contract: Permanent, full-time
Location: Croydon/Portsmouth

About the role

An exciting opportunity has arisen to join us as a Assistant Team Leader in our Croydon and Portsmouth test centre. The purpose of the role is to strengthen management structures and to provide much needed support in making us better able to deliver a quality and efficient service. Reporting to the SELT Centre Manager, you will be responsible for supervising and keeping abreast of the day to day operations within the SELT Centre. You will be required to ensure a smooth operation of various processes and adherence to Trinity’s’ policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests.

To also support the Team Leaders in the day-to-day management of SELT UK Customer Service and Administration teams, ensuring all aspects of the candidate journey are delivered to the specified timescales and standards. To be successful in this role, you will have the aptitude to lead and motivate colleagues and ensure they are delivering superb customer service.

If you pride yourself on providing customer excellence and have a flexible approach to working, then we want to hear from you.

The hours for this role are as follows , 8:00am u2013 8:00pm, 40 hours/week, 5 over 7 days, Monday to Sunday as determined by rota therefore weekend availability will be required.

Requirements

– Accomplished in the provision of customer service excellence.

– Robust communication skills to communicate at all levels both written and oral.

– Ability to portray a professional image at all times and in challenging situations both internally and externally.

– Strong IT skills, proficient in the use simultaneously of Email, Word and Excel programmes.

– Exemplary time management and organisation skills.

– Leadership experience desirable, demonstrating training and coaching experience.

Our Benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.

As an employee, you’ll enjoy a range of benefits including private health insurance, generous annual leave, employee assistance programme, cycle to work scheme, training and development and a non-contractual annual bonus scheme, plus more.

Our commitment

(Company Name - Subscribers only) is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the (Company Name - Subscribers only) application page.

(Company Name - Subscribers only) does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all (Company Name - Subscribers only) employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.

(Company Name - Subscribers only) will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our Recruitment Privacy Notice policy can be viewed in full at https://www.trinitycollege.com/about-us/work-with-trinity/careers/recruitment-privacy-notice.